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Enterprise Information Roundup, Jan. 9


Studying how

to ease battle

Arguments, fights and meltdowns have been part of business airline service for many years, however conflicts have gone viral previously few years, now that just about each flier is armed with a smartphone and entry to social media.

“It has modified the dynamics of what occurs in our planes and at our gate areas,” stated Suzanne Boda, an American Airways senior vice chairman.

For that cause, American is requiring flight attendants and staff who cope with prospects to take coaching on tips on how to de-escalate conflicts with passengers.

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