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Wells Fargo sends 38,000 inaccurate letters in auto flub

Wells Fargo has made missteps in its efforts to make amends to prospects who have been pressured to purchase unneeded auto insurance coverage.

Financial institution spokeswoman Catherine Pulley mentioned 38,000 prospects obtained a letter they didn’t want and that contained no refund. She mentioned the error was because of a coding mistake caught by the seller liable for the communications.

“We are going to work with our vendor to make sure these prospects obtain the suitable communication — together with any refunds they’re eligible for,” Pulley mentioned.

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